Legal
Return & Refund Policy
We are committed to delivering quality products and ensuring customer satisfaction. Please read this policy carefully before placing an order.
Eligibility for Returns
Returns are only accepted where the issue is a result of an error on our part. This includes:
- Wrong item delivered
- Defective or damaged product
- Incorrect customisation due to our error
Customers must report any issue within 24–48 hours of receiving their order.
To enable us to assess your request, clear photographs or videos showing the issue may be required.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect information or specifications provided by the customer
- Customer-approved designs or artwork
- Personalised or customised products, unless the error or defect was caused by us
Refunds
Where a claim is verified and approved, we will provide either a replacement or a refund, depending on the nature of the issue.
Approved refunds will be processed using the original payment method within the timeframe communicated to the customer.
Contact Us
If you experience any issue with your order, please contact us within the stated timeframe so we can resolve the matter promptly at shopprintiful@gmail.com.